AV Managed Services & Support Agreements
VSSI's AV managed services bring monitoring, preventive maintenance and technical assistance into an ongoing support plan. Coverage and response commitments are defined in your service agreement.
Service Level Agreements for Ongoing AV Care
An AV maintenance contract defines how your installed systems will be supported over time. Identify the covered rooms and devices, service hours, response commitments, planned maintenance, and exclusions before selecting an agreement. The scope should reflect the systems your team relies on and the support responsibilities retained by your IT team.
Need help with a current fault rather than an ongoing contract? Start with AV service, support and troubleshooting to discuss the affected equipment and repair options.
AV Maintenance Contracts: What's Covered
Build a support plan around your equipment and operations. Your agreement sets out the covered systems, visit frequency, service hours, response targets, and pricing for included and additional work.
Priority Technical Support
Dedicated access to VSSI's support team for troubleshooting, remote assistance, and issue resolution.
Remote Monitoring & Diagnostics
Our technicians identify and resolve many issues remotely, reducing downtime and minimizing service disruptions.
Preventative Maintenance
Regular system health checks, firmware updates, performance testing, and equipment inspections prevent issues before they occur.
On-Site Service
When remote support isn't enough, our certified technicians provide on-site service within your agreement's coverage and scheduling terms.
System Optimization
We continuously evaluate system performance and provide recommendations to maximize reliability, usability, and ROI.
Conference Room AV Support
Conference room AV support focuses on the everyday systems people need to join calls and share information. A support plan can cover checks of room displays, cameras, microphones, speakers, and controls, alongside the platform configuration needed for the room to operate. The device list and supported functions should be recorded in the agreement.
Preventive maintenance may include equipment inspections, performance tests, and planned firmware reviews. Coordinate updates with your IT team's policies and meeting calendar, with testing after changes. For remote monitoring, we identify compatible devices and arrange the access permissions needed for the selected coverage.
Recurring user issues also deserve attention. A room that repeatedly needs the same workaround may need a configuration change, clearer operating instructions, or a targeted upgrade. For a new or redesigned room, see conference room AV installation. For platform and device planning, explore video conferencing and unified communications.
Defined Response, Every Time
Your agreement defines service hours, response targets, and escalation steps for each priority level. Response targets cover the initial support response; repair schedules depend on diagnosis, access, and parts availability.
Critical Issues
Complete outages and business-critical failures receive the critical-issue priority defined in your agreement, with a focus on restoring essential functions.
High Priority Issues
Significant disruption to users or key functions is handled against the high-priority response target and escalation process in your agreement.
Standard Support Requests
Configuration changes, user assistance, and minor issues are scheduled within your agreement's service hours and standard response target.
Stronger Systems. Faster Support. Total Peace of Mind.
Our Service Level Agreements are designed to keep your technology running at its best so you can focus on what matters most.
Reduced Downtime
Identify developing issues and plan maintenance around your operations with the monitoring and support included in your agreement.
Clear Response Targets
Know how to request help, how issues are prioritized, and which response target applies to your support plan.
Predictable Support Costs
Plan ongoing support costs with a written scope that identifies included services, exclusions, and any additional charges.
Extended Equipment Lifespan
Preventative maintenance and timely support help extend the life of your systems and protect your investment.
Peak Performance
Proactive care and optimizations ensure your technology performs at its peak every day.
Dedicated Technical Resources
Work with experienced professionals who understand your systems and your business.
Peace of Mind
Rest easy knowing a trusted partner is monitoring, maintaining, and supporting your technology.
Ready to Start?
Let our experts design a solution tailored to your workspace needs